AI Usage Policy

How We Use AI

Promy uses AI in a limited number of places, mainly for support, moderation help, and recommendations.

We do not treat AI as a replacement for human review on important account or enforcement decisions.

Where We Use AI

These are the main areas where AI may be used:

Support and Human Review

AI support is meant to speed up simple questions, not handle every case on its own.

How It Works

• AI can read your question and suggest a likely answer
• It can help with common setup, dashboard, analytics, and partnership questions
• Complex or sensitive issues are automatically escalated to human support staff
• You can ask for a human at any time

Data Processing

• Support conversations may be processed by AI so it can understand the question and reply
• We try to limit personal data and avoid using private information when it is not needed
• Conversation data is retained only as long as necessary to resolve your issue
• All data processing complies with our Privacy Policy and applicable data protection laws

Safeguards

We use a few basic safeguards to keep AI use practical and limited:

Content Moderation

AI assists our moderation team in maintaining a safe and welcoming network:

Automated Detection

• AI may scan server descriptions, advertisements, and listings for possible rule violations
• Flagged content is reviewed by human moderators before any action is taken
• The system may help spot spam, abuse, or repeated policy issues
• Server owners may be asked to edit content that does not meet policy requirements

Appeal Process

• All moderation decisions influenced by AI can be appealed and reviewed by human staff
• We maintain detailed logs of AI moderation suggestions for transparency
• False positives are used to improve the accuracy of our AI systems

Data Usage and Training

We want to be clear about what AI-related data use can and cannot include.

What We Do

• Use anonymized, aggregated data to improve AI system performance
• Analyze support interactions to identify common issues and improve docs or workflows
• Process server statistics to generate summaries, insights, or recommendations

What We Don't Do

• We do not train AI models on private messages or direct communications
• We do not share your data with third-party AI providers for their training purposes
• We do not use AI to make automated decisions about account suspensions without human review
• We do not sell or monetize AI-generated insights about individual users
• We do not use AI to automatically accept or deny partnership requests

Your Rights and Choices

You can still ask for human help or question AI-influenced results.

Opting Out

• You can request human-only support by asking to speak with a support agent
• Server owners can opt out of AI-powered analytics recommendations and partnership suggestions where those settings are available
• You can request that your data not be used to improve AI systems (subject to our data retention policies)

Access and Correction

• You can request information about how AI has processed your data
• You can correct inaccurate information that may affect AI recommendations
• You can review available logs and records for AI-influenced actions where Promy provides them
• You can request deletion of data processed by AI systems, subject to legal retention requirements

Complaints

• If you believe an AI system has made an error, you can file a complaint through our support server
• All complaints are reviewed by human staff within 48 hours
• We can explain AI-influenced decisions when enough detail is available

Third-Party AI Services

Promy may use third-party AI services to power certain features. When we do:

• We carefully vet all third-party providers for privacy and security standards
• We ensure data processing agreements are in place to protect your information
• We limit the data shared with third parties to only what's necessary for the service
• We maintain oversight and control over how third-party AI systems interact with user data

Limitations and Disclaimers

While we strive for accuracy, it's important to understand the limitations of AI:

AI Accuracy

• AI systems may occasionally provide incorrect or incomplete information
• Support bot responses should be verified for critical issues
• AI recommendations are suggestions, not guarantees
• Analytics summaries should be used as guidance alongside your own judgment
• We continuously work to improve accuracy but cannot guarantee 100% correctness

Not a Replacement

• AI support is designed to complement, not replace, human support
• Complex issues with setup, partnerships, moderation, or account settings still require human judgment
• Critical decisions affecting your account are always made by humans
• Server owners still control their own configuration and partnership decisions

Children's Privacy

We do not knowingly use AI on data from children under the minimum age allowed by Discord or local law.

• AI-powered features that may interact with minors use extra safety checks where possible
• Content moderation tools may be used to reduce exposure to inappropriate material
• We comply with COPPA and other applicable laws regarding children's online privacy

Changes to AI Systems

We may change how AI is used over time. If the change is important, we will update this page.

• We will update this AI Usage Policy and notify users of material changes
• We will provide opt-out options for new AI features where applicable
• We will conduct privacy and safety assessments before deploying new AI systems
• We will maintain transparency about how AI is used across our platform

Accountability and Governance

We review AI use internally and adjust it when it causes mistakes, confusion, or policy risk.

• Regular audits of AI system performance, accuracy, and compliance
• Internal review of privacy, safety, and technical impact
• Incident response procedures for AI-related issues or errors
• Changes based on user feedback and recurring issues
• Compliance checks when required by applicable law