AI Usage Policy

Our Commitment to Responsible AI

At Promy, we believe in leveraging artificial intelligence to enhance user experience, improve support services, and provide innovative features while maintaining the highest standards of safety, privacy, and transparency.

This AI Usage Policy outlines how we use AI technologies in our services, what data is processed, and the safeguards we have in place to protect our users.

Where We Use AI

Promy integrates AI technology in specific areas of our platform to provide better service to our users:

AI in Support Systems

Our AI support assistant is designed to help users quickly find answers and resolve common issues.

How It Works

• The AI analyzes your support questions and searches our knowledge base for relevant solutions
• It provides instant responses to frequently asked questions about Promy features including web dashboard navigation, partnerships configuration page, audit logs system, analytics tracking, and general troubleshooting
• The AI can guide you through using the web dashboard to configure your server, manage partnerships, send requests, accept incoming partnerships, manage active partners, view outgoing requests, and configure partnership channels
• Complex or sensitive issues are automatically escalated to human support staff
• The AI learns from interactions to improve response quality over time

Data Processing

• Support conversations may be processed by AI to understand context and provide accurate responses
• Personal information is automatically filtered and not used for AI training
• Conversation data is retained only as long as necessary to resolve your issue
• All data processing complies with our Privacy Policy and applicable data protection laws

AI Safety Measures

We implement comprehensive safety measures to ensure our AI systems operate responsibly:

Content Moderation

AI assists our moderation team in maintaining a safe and welcoming network:

Automated Detection

• AI scans server descriptions, advertisements, and listings for potential policy violations
• Flagged content is reviewed by human moderators before any action is taken
• The system identifies patterns of abuse, spam, and prohibited content
• Server owners are notified when content requires modification

Appeal Process

• All moderation decisions influenced by AI can be appealed and reviewed by human staff
• We maintain detailed logs of AI moderation suggestions for transparency
• False positives are used to improve the accuracy of our AI systems

Data Usage and Training

Understanding how we use data with AI is important for transparency:

What We Do

• Use anonymized, aggregated data to improve AI system performance
• Train AI models on public server descriptions and community-submitted content
• Analyze support interactions to identify common issues and improve documentation for all features including web dashboard configuration, partnerships management page, audit logs interface, and analytics systems
• Process server statistics to generate insights and recommendations for partnerships, growth strategies, and engagement optimization
• Use interaction patterns to improve the partnerships recommendation algorithm and help servers find ideal collaboration opportunities

What We Don't Do

• We do not train AI models on private messages or direct communications
• We do not share your data with third-party AI providers for their training purposes
• We do not use AI to make automated decisions about account suspensions without human review
• We do not sell or monetize AI-generated insights about individual users
• We do not use AI to automatically accept or deny partnership requests - all partnership decisions remain under server owner control through the web dashboard

Your Rights and Choices

You have control over how AI interacts with your data and experience on Promy:

Opting Out

• You can request human-only support by asking to speak with a support agent
• Server owners can opt out of AI-powered analytics recommendations and partnership suggestions in the web dashboard settings
• You can disable AI-powered partnership recommendations while still using the partnerships configuration page manually
• You can request that your data not be used to improve AI systems (subject to our data retention policies)

Access and Correction

• You can request information about how AI has processed your data
• You can correct inaccurate information that may affect AI recommendations for partnerships or server discovery
• You can view all AI-influenced actions in the audit logs section of the web dashboard
• You can request deletion of data processed by AI systems, subject to legal retention requirements

Complaints

• If you believe an AI system has made an error, you can file a complaint through our support server
• All complaints are reviewed by human staff within 48 hours
• We provide detailed explanations of AI-influenced decisions upon request
• Partnership-related AI recommendations can be reviewed and corrected through the web dashboard

Third-Party AI Services

Promy may use third-party AI services to power certain features. When we do:

• We carefully vet all third-party providers for privacy and security standards
• We ensure data processing agreements are in place to protect your information
• We limit the data shared with third parties to only what's necessary for the service
• We maintain oversight and control over how third-party AI systems interact with user data

Limitations and Disclaimers

While we strive for accuracy, it's important to understand the limitations of AI:

AI Accuracy

• AI systems may occasionally provide incorrect or incomplete information
• Support bot responses should be verified for critical issues
• AI partnership recommendations are suggestions based on data analysis, not guarantees of successful collaborations
• AI-generated insights in the analytics dashboard should be used as guidance alongside your own judgment
• We continuously work to improve accuracy but cannot guarantee 100% correctness

Not a Replacement

• AI support is designed to complement, not replace, human support
• Complex issues with web dashboard configuration, partnerships management, or account settings require human expertise and judgment
• Critical decisions affecting your account are always made by humans
• All server configuration and partnership management remain under full server owner control through the web dashboard

Children's Privacy

Promy's AI systems are designed with additional protections for younger users:

• We do not knowingly use AI to process data from users under 13 years of age
• AI-powered features that may interact with minors have enhanced safety filters
• Content moderation AI is calibrated to detect and prevent exposure to inappropriate material
• We comply with COPPA and other applicable laws regarding children's online privacy

Changes to AI Systems

As AI technology evolves, we may introduce new AI-powered features or modify existing ones. When we make significant changes:

• We will update this AI Usage Policy and notify users of material changes
• We will provide opt-out options for new AI features where applicable
• We will conduct privacy and safety assessments before deploying new AI systems
• We will maintain transparency about how AI is used across our platform

Accountability and Governance

Promy maintains internal governance structures to ensure responsible AI use:

• Regular audits of AI system performance, accuracy, and compliance
• Cross-functional team oversight including legal, privacy, and technical experts
• Incident response procedures for AI-related issues or errors
• Continuous improvement based on user feedback and industry best practices
• Compliance monitoring to ensure adherence to applicable AI regulations