Report Abuse & Violations

1 What Can Be Reported

You can report various types of violations and inappropriate behavior on the Promy network. We take all reports seriously and investigate each case thoroughly.

2 How to Submit a Report

We offer multiple ways to report violations and abuse. Choose the method that best suits your situation:

3 Information to Include

To help us investigate your report effectively, please provide as much detail as possible:

• Type of Violation: Clearly state what rule or guideline was violated (e.g., NSFW content, spam, harassment)
• Target Information: Provide server ID, server name, user ID, username, or Discord tag of the violator
• Evidence: Include screenshots, message links, timestamps, or other proof of the violation
• Context: Describe what happened, when it occurred, and any relevant background information
• Impact: Explain how this violation affected you or others in the network
• Contact Info: Provide your Discord username and ensure your DMs are open for follow-up questions

4 What Happens After Reporting

Once you submit a report, our moderation team follows a thorough investigation and resolution process:

5 Enforcement Actions

Depending on the severity and nature of the violation, we may take one or more of the following actions:

• Warning: First-time minor violations receive an official warning with guidance on policy compliance
• Content Removal: Inappropriate advertisements, images, or reviews are removed from the network
• Feature Restriction: Temporary or permanent loss of certain bot features (bumps, reviews, custom images)
• Temporary Suspension: 7-30 day suspension from the Promy network with loss of access
• Permanent Blacklist: Complete ban from Promy services with no appeal eligibility
• Promy Plus Revocation: Immediate cancellation of Promy Plus with no refund for ToS violations
• Network-Wide Alert: Other servers in the network may be notified of serious violators
• Discord Report: Severe violations involving illegal content, abuse, or safety concerns reported to Discord Trust & Safety
• Legal Action: In cases involving illegal activity, harassment, or threats, we may pursue legal remedies

6 Appeals Process

If you believe your account or server was unfairly sanctioned, you may submit an appeal:

• Appeals must be submitted within 30 days of the enforcement action
• Open a support ticket clearly marked "Appeal" with your case details
• Provide evidence supporting your claim of unfair treatment
• Remain respectful and professional throughout the appeal process
• Appeals are reviewed by senior staff members not involved in the original decision
• Appeal decisions are final and cannot be re-appealed
• Permanent blacklists for severe violations are not eligible for appeal

7 False Reporting

We take false reporting seriously as it wastes moderation resources and can harm innocent users. Submitting knowingly false reports is a violation of our Terms of Service.

• Always ensure your reports are factual and based on real violations
• Do not submit reports out of personal disputes or revenge
• Avoid mass-reporting the same server or user without new evidence
• Do not encourage others to file false reports on your behalf
• Be honest and transparent in all communications with moderators

8 Reporting Best Practices

Follow these guidelines to ensure your reports are handled quickly and effectively:

• Act Promptly: Report violations as soon as you encounter them while evidence is fresh
• One Report Per Issue: Don't submit multiple reports for the same violation unless new evidence emerges
• Use Proper Channels: Submit reports through official channels only (tickets, support server, dashboard)
• Be Objective: Stick to facts and avoid emotional language or personal attacks
• Respect Privacy: Don't publicly share details of your report or the reported party
• Follow Up Appropriately: If you have additional evidence, update your ticket rather than creating a new one
• Trust the Process: Allow our team time to investigate thoroughly before requesting updates
• Don't Retaliate: Never engage in harassment or revenge against reported parties

9 Protecting Yourself

While we work to maintain a safe environment, you can also take steps to protect yourself on the Promy network:

• Block users who harass or spam you using Discord's built-in blocking features
• Leave servers immediately if you encounter illegal or harmful content
• Never share personal information with untrusted servers or users
• Be cautious of servers requesting payment, donations, or financial information
• Verify server legitimacy before joining, especially for partnerships or collaborations
• Report suspicious activity early before it escalates
• Keep your DMs closed or filtered to prevent unwanted contact
• Use Discord's privacy settings to control who can add you to servers

10 Legal Compliance

Promy complies with all applicable laws and cooperates with law enforcement when necessary:

• Reports involving child safety are immediately escalated to Discord Trust & Safety and authorities
• Illegal content (drugs, weapons, terrorism, fraud) is reported to appropriate agencies
• We preserve evidence and logs for law enforcement investigations when legally required
• User data may be disclosed to authorities with valid legal requests (warrants, subpoenas)
• We comply with DMCA takedown requests for copyright infringement
• Violations of data protection laws (GDPR, CCPA) are taken seriously and addressed promptly