Promy - Refund Policy

1 No Refund Policy

All purchases made through Promy, including Promy Plus features, subscriptions, and any other digital products or services, are final and non-refundable.

By making a purchase, you acknowledge and agree to this policy. This applies to:

Monthly subscription renewals
Feature upgrades and add-ons
Any other paid services offered through Promy

Read Before Purchasing

Please carefully review all features, descriptions, and pricing before completing your purchase. Once a transaction is processed, it cannot be reversed or refunded.

2 Discord Bot Shop Purchases

Promy operates through Discord's bot shop system and third-party payment processors. Due to the nature of digital goods and the automated delivery system, we cannot process refunds once a purchase has been completed and the product or service has been delivered to your account.

All transactions are processed securely through Discord's payment infrastructure, which means:

Payments are handled directly by Discord
Promy Plus features are activated automatically upon successful payment
Digital goods are delivered instantly to your account
Transaction records are maintained by Discord's payment system

For questions about payment processing, billing, or transaction history, you may also need to contact Discord support in addition to our team.

3 Why We Cannot Offer Refunds

As a Discord bot service providing digital goods, refunds are not feasible for several important reasons:

Instant Delivery: Products are delivered instantly and automatically upon purchase
Digital Nature: Digital goods cannot be "returned" once accessed or used
Immediate Activation: Promy Plus features are activated immediately upon purchase
Platform Limitations: We operate through Discord's payment system which has strict policies
Service Integrity: Refunds would be subject to abuse and exploitation, affecting all users
Technical Constraints: Our automated systems cannot reverse feature activation

This policy ensures fair pricing and service quality for all Promy users while preventing fraudulent activities.

4 Before You Purchase

We strongly encourage you to take the following steps before completing any purchase:

Pre-Purchase Checklist

Carefully review the features and benefits of any Promy Plus offering
Read the product description thoroughly and understand what's included
Check our FAQ section for common questions about Promy Plus features
Contact support if you have any questions or need clarification
Ensure you understand what you are purchasing and its limitations
Verify you're logged into the correct Discord account
Confirm you are purchasing a monthly subscription
Review this refund policy in its entirety

Taking a few moments to review these items can help ensure you're making an informed decision and choosing the option that fits your needs.

5 Technical Issues

If you experience legitimate technical issues with a purchased feature, we're here to help:

Technical Support Process

Contact our support team immediately through ticket
Provide detailed information about the issue you're experiencing
Our team will investigate and work to resolve the problem
We will ensure you receive the features you paid for
Resolution typically occurs within 24-48 hours

Important: Technical support does not constitute a refund. Instead, we will fix the issue so you can properly access and use your purchased features.

Examples of technical issues we can help with:

Promy Plus features not activating after purchase
Features not working as described in documentation
Bot errors related to Promy Plus functionality
Subscription status not updating correctly

6 Purchase Types

Monthly Subscriptions

Recurring monthly payment
Renews automatically every 30 days
Can be cancelled at any time
No refunds for current billing period
Access continues until end of paid period after cancellation

Tip: Cancel before renewal date to avoid next month's charge. You keep access until period ends.

All sales are final. Please choose carefully before subscribing.

7 Unauthorized Purchases

If you believe a purchase was made without your authorization or consent:

Contact our support team immediately through ticket
Provide relevant details including transaction ID, date, and amount
Include evidence supporting your claim
We will investigate the claim thoroughly and fairly
Document any unauthorized access to your Discord account

Investigation Required

Unauthorized purchase claims require verification. You may also need to:

Contact Discord support regarding account security
Change your Discord password immediately
Enable two-factor authentication on your account
Contact your payment provider if you suspect fraud

Unauthorized purchases may be handled on a case-by-case basis after thorough investigation. We take account security seriously and will review legitimate cases carefully.

8 Chargebacks

Chargeback Consequences

Initiating a chargeback or payment dispute without contacting us first will result in immediate action.

If you file a chargeback or payment dispute, the following will occur automatically:

Immediate suspension of all Promy Plus features
Potential permanent ban from using Promy services
Loss of access to all purchased content and features
Blacklisting from future purchases and network participation
Reporting of fraudulent chargebacks to Discord

Better Alternative

Contact support first if something went wrong with your purchase. Most issues can be fixed without a chargeback.

Chargebacks should only be used for actual fraud, not as a replacement for our refund policy.

9 Service Changes

We reserve the right to make changes to our service as needed for improvement and maintenance:

Modify or discontinue features at any time
Change pricing for future purchases
Update or enhance Promy Plus offerings
Adjust feature limitations or capabilities
Merge or split Promy Plus tiers

Your Purchase Protection

Existing purchases will be honored according to the terms at the time of purchase. However, no refunds will be provided for service changes, feature updates, or pricing adjustments.

Examples of changes that do not qualify for refunds:

A feature you purchased is improved or updated
Pricing changes for new purchases (your rate remains locked)
New features are added that you don't need
Features are reorganized into different tiers
Alternative free options become available

10 Subscription Management

For users with monthly subscriptions:

How to Cancel Your Subscription

Cancellations are processed through Discord's subscription management
Go to User Settings → Subscriptions in Discord
Locate your Promy subscription and select "Cancel"
You retain access until the end of your current billing period
No refunds are provided for unused time in the current period
Cancellation prevents future charges but doesn't reverse past ones

We recommend canceling at least 24 hours before your next billing date if you no longer wish to continue. You can resubscribe at any time in the future.

11 Contact Support

If you have questions about this refund policy, need assistance with a purchase, or are experiencing issues with Promy Plus features:

Support Channels

Open a ticket in our Discord server for purchase-related questions
Use the community-support channel for general questions
Provide your transaction ID when discussing specific purchases
Include screenshots or error messages if experiencing technical issues
Be patient - we typically respond within 24 hours

We cannot offer refunds, but we will help with billing questions, activation issues, and broken features.

Refund Policy

Important Notice