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Refund Policy

Effective Date: December 6, 2025 | Last Updated: December 6, 2025

Please read our refund policy carefully before making any purchases.

Important Notice

All purchases made through Promy are final and non-refundable. By proceeding with a purchase, you acknowledge and agree to this policy.

1 No Refund Policy

All purchases made through Promy, including Promy Plus features, subscriptions, and any other digital products or services, are final and non-refundable.

By making a purchase, you acknowledge and agree to this policy. This applies to:

  • Lifetime Promy Plus purchases
  • Monthly subscription renewals
  • Feature upgrades and add-ons
  • Any other paid services offered through Promy

Read Before Purchasing

Please carefully review all features, descriptions, and pricing before completing your purchase. Once a transaction is processed, it cannot be reversed or refunded.

2 Discord Bot Shop Purchases

Promy operates through Discord's bot shop system and third-party payment processors. Due to the nature of digital goods and the automated delivery system, we cannot process refunds once a purchase has been completed and the product or service has been delivered to your account.

All transactions are processed securely through Discord's payment infrastructure, which means:

  • Payments are handled directly by Discord
  • Promy Plus features are activated automatically upon successful payment
  • Digital goods are delivered instantly to your account
  • Transaction records are maintained by Discord's payment system

For questions about payment processing, billing, or transaction history, you may also need to contact Discord support in addition to our team.

3 Why We Cannot Offer Refunds

As a Discord bot service providing digital goods, refunds are not feasible for several important reasons:

  • Instant Delivery: Products are delivered instantly and automatically upon purchase
  • Digital Nature: Digital goods cannot be "returned" once accessed or used
  • Immediate Activation: Promy Plus features are activated immediately upon purchase
  • Platform Limitations: We operate through Discord's payment system which has strict policies
  • Service Integrity: Refunds would be subject to abuse and exploitation, affecting all users
  • Technical Constraints: Our automated systems cannot reverse feature activation

This policy ensures fair pricing and service quality for all Promy users while preventing fraudulent activities.

4 Before You Purchase

We strongly encourage you to take the following steps before completing any purchase:

✓ Pre-Purchase Checklist

  • Carefully review the features and benefits of any Promy Plus offering
  • Read the product description thoroughly and understand what's included
  • Check our FAQ section for common questions about Promy Plus features
  • Contact support if you have any questions or need clarification
  • Ensure you understand what you are purchasing and its limitations
  • Verify you're logged into the correct Discord account
  • Confirm the purchase type (lifetime vs subscription)
  • Review this refund policy in its entirety

Taking a few moments to review these items can help ensure you're making an informed decision and getting the features that best suit your needs.

5 Technical Issues

If you experience legitimate technical issues with a purchased feature, we're here to help:

Technical Support Process

  • Contact our support team immediately through ticket
  • Provide detailed information about the issue you're experiencing
  • Our team will investigate and work to resolve the problem
  • We will ensure you receive the features you paid for
  • Resolution typically occurs within 24-48 hours

Important: Technical support does not constitute a refund. Instead, we will fix the issue so you can properly access and use your purchased features. This ensures you get the full value of your purchase.

Examples of technical issues we can help with:

  • Promy Plus features not activating after purchase
  • Features not working as described in documentation
  • Bot errors related to Promy Plus functionality
  • Subscription status not updating correctly

6 Purchase Types

Lifetime Purchases

  • One-time payment for permanent access
  • No recurring charges ever
  • Promy Plus features are yours permanently
  • Survives server transfers and changes
  • All purchases are final with no refund options

Note: Lifetime purchases cannot be transferred between servers or Discord accounts.

Monthly Subscriptions

  • Recurring monthly payment
  • Renews automatically every 30 days
  • Can be cancelled at any time
  • No refunds for current billing period
  • Access continues until end of paid period after cancellation

Tip: Cancel before renewal date to avoid next month's charge. You keep access until period ends.

Regardless of purchase type, all sales are final. Choose carefully based on your long-term needs and budget.

7 Unauthorized Purchases

If you believe a purchase was made without your authorization or consent:

  • Contact our support team immediately through ticket
  • Provide relevant details including transaction ID, date, and amount
  • Include evidence supporting your claim
  • We will investigate the claim thoroughly and fairly
  • Document any unauthorized access to your Discord account

Investigation Required

Unauthorized purchase claims require verification. You may also need to:

  • Contact Discord support regarding account security
  • Change your Discord password immediately
  • Enable two-factor authentication on your account
  • Contact your payment provider if you suspect fraud

Unauthorized purchases may be handled on a case-by-case basis after thorough investigation. We take account security seriously and will work with you to resolve legitimate cases.

8 Chargebacks

Chargeback Consequences

Initiating a chargeback or payment dispute without contacting us first will result in immediate action.

If you file a chargeback or payment dispute, the following will occur automatically:

  • Immediate suspension of all Promy Plus features
  • Potential permanent ban from using Promy services
  • Loss of access to all purchased content and features
  • Blacklisting from future purchases and network participation
  • Reporting of fraudulent chargebacks to Discord

Better Alternative

Please contact our support team through ticket first to resolve any issues. We're committed to finding a fair solution and would much rather work with you directly than deal with chargebacks, which harm both parties.

Chargebacks have significant costs and consequences for small services like Promy. They should only be used as a last resort for actual fraud, not as a substitute for our refund policy.

9 Service Changes

We reserve the right to make changes to our service as needed for improvement and maintenance:

  • Modify or discontinue features at any time
  • Change pricing for future purchases
  • Update or enhance Promy Plus offerings
  • Adjust feature limitations or capabilities
  • Merge or split Promy Plus tiers

✓ Your Purchase Protection

Existing purchases will be honored according to the terms at the time of purchase. However, no refunds will be provided for service changes, feature updates, or pricing adjustments.

Examples of changes that do not qualify for refunds:

  • A feature you purchased is improved or updated
  • Pricing changes for new purchases (your rate remains locked)
  • New features are added that you don't need
  • Features are reorganized into different tiers
  • Alternative free options become available

10 Subscription Management

For users with monthly subscriptions:

How to Cancel Your Subscription

  • Cancellations are processed through Discord's subscription management
  • Go to User Settings → Subscriptions in Discord
  • Locate your Promy subscription and select "Cancel"
  • You retain access until the end of your current billing period
  • No refunds are provided for unused time in the current period
  • Cancellation prevents future charges but doesn't reverse past ones

We recommend canceling at least 24 hours before your next billing date if you no longer wish to continue. You can resubscribe at any time in the future.

11 Contact Support

If you have questions about this refund policy, need assistance with a purchase, or are experiencing issues with Promy Plus features:

Support Channels

  • Open a ticket in ticket for purchase-related inquiries
  • Visit community-support for general questions
  • Provide your transaction ID when discussing specific purchases
  • Include screenshots or error messages if experiencing technical issues
  • Be patient - we typically respond within 24 hours

While we cannot offer refunds, we are fully committed to ensuring you have a positive experience with Promy and receive the full value of your purchase through excellent support and service.

Questions About Purchases?

Our support team is here to help with any questions before or after your purchase.

Contact Support

✓ Acknowledgment

By making a purchase through Promy, you acknowledge that you have read, understood, and agree to this refund policy in its entirety.