Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Promy collects, uses, and protects your information.
1 Information We Collect
To provide you with the best possible experience, Promy collects certain information necessary for bot functionality:
Data Minimization
We only collect data that is necessary to provide our services. We do not collect sensitive personal information such as financial details, passwords, or private messages.
2 How We Use Your Information
We use collected information to:
- Provide and maintain Promy's functionality and features
- Process and display promotional content across the network
- Enforce our Terms of Service and community rules
- Improve bot features and user experience through analytics
- Respond to support requests and inquiries
- Prevent abuse, fraud, and maintain service security
- Send important service announcements and updates
- Process your subscriptions and purchases
- Generate aggregated statistics about network usage
- Comply with legal obligations and protect our rights
We process your data based on legitimate interests, contractual necessity, and your consent where required by law.
3 Data Storage and Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:
- Encryption of data in transit using industry-standard protocols
- Secure database access controls and authentication
- Regular security audits and vulnerability assessments
- Limited employee access to personal data on a need-to-know basis
- Automated backup systems to prevent data loss
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We store only the minimum data necessary for bot operation and retain it only as long as needed to fulfill the purposes outlined in this policy or as required by law.
4 Data Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Legal Requirements: When required by law, court order, or legal process
- Protection: To protect our rights, property, safety, or that of our users
- With Consent: When you provide explicit consent for sharing
- Service Providers: With trusted service providers who assist in operating our service (under strict confidentiality agreements)
- Aggregated Data: In aggregated, anonymized form for analytics and research purposes that cannot identify individuals
- Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
5 Third-Party Services
Promy operates on Discord's platform and integrates with Discord's services. Your use of Promy is also subject to Discord's Privacy Policy, which we recommend reviewing.
Important third-party integrations:
- Discord Platform: User authentication, message delivery, and payment processing are handled by Discord
- Payment Processors: All purchases are processed through Discord's payment system
- External Links: Promotional content may contain links to third-party websites or servers
We are not responsible for the privacy practices of third-party websites or services. When you leave our service through a link, you should review the privacy policy of the destination website.
6 Your Rights
You have important rights regarding your personal data. Depending on your location, these may include:
Right to Access
Request access to the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data under certain conditions
Right to Object
Object to certain data processing activities
Data Portability
Request a copy of your data in a machine-readable format
Right to Restriction
Request restriction of data processing in certain circumstances
To exercise these rights, contact our support team through ticket in our Discord server. We will respond to your request within 30 days.
Exercising Your Rights
When submitting a data request, please provide sufficient information for us to verify your identity and locate your data. Some requests may require additional verification for security purposes.
7 Data Retention
We retain user data only as long as necessary to provide our services and comply with legal obligations:
- Active Users: Data is retained while your account is active and you use Promy
- Inactive Users: Data may be retained for a reasonable period after inactivity for potential reactivation
- Promotional Content: Stored temporarily for moderation purposes and deleted according to our retention policies
- Transaction Records: Purchase history retained as required by tax and accounting regulations
- Support Tickets: Retained for quality assurance and service improvement purposes
- Legal Holds: Data may be retained longer when required by law or ongoing legal proceedings
When data is no longer needed, it is securely deleted or anonymized so it can no longer be associated with you.
8 International Users
Promy is operated globally and may process your information in various jurisdictions. By using Promy, you consent to the transfer and processing of your information in accordance with this Privacy Policy, regardless of your location.
We comply with applicable data protection laws and implement appropriate safeguards for international data transfers, including:
- Standard contractual clauses for data transfers
- Compliance with GDPR for European users
- Compliance with CCPA for California residents
- Adherence to applicable privacy frameworks and regulations
9 Children's Privacy
Promy does not knowingly collect personal information from children under 13 years of age (or the applicable age of digital consent in your jurisdiction). Discord's Terms of Service require users to be at least 13 years old.
If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information promptly.
Parents or guardians who believe their child has provided us with personal information should contact our support team immediately.
10 Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last Updated" date at the top of this document
- Significant changes will be communicated through appropriate channels
- Continued use of Promy after changes constitutes acceptance of the updated policy
- Material changes affecting your rights will be highlighted and may require explicit consent
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11 Contact Information
For privacy-related questions, concerns, or to exercise your rights, please contact our support team:
- Through our ticket system: ticket in our Discord server
- By joining our support server and asking in community-support
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please clearly mark your request as "Privacy - Urgent".
Privacy Questions?
Our team is here to help with any privacy concerns or data requests you may have.
Contact Support✓ Acknowledgment
By using Promy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.